The PawFind tracker has a built-in SIM card that sends your pet's location to the app via the mobile network. The data plan covers this connection, allowing you to track your pet anytime, anywhere. Without a data plan, the tracker cannot transmit location data.
The PawFind tracker has a built-in SIM card that sends your pet's location to the app via the mobile network. The data plan covers this connection, allowing you to track your pet anytime, anywhere. Without a data plan, the tracker cannot transmit location data.
How do I renew my data plan?
You simply buy a data plan via the website. Make sure you enter the same name and email as when you bought the tracker. Can't remember which details you used? Send a message in our chat function or send an e-mail to our customer service. We are here to help you.
You simply buy a data plan via the website. Make sure you enter the same name and email as when you bought the tracker. Can't remember which details you used? Send a message in our chat function or send an e-mail to our customer service. We are here to help you.
Does the tracker work without a data plan?
No. You need a data plan to use the tracker. Without a data plan, the tracker cannot provide location updates.
No. You need a data plan to use the tracker. Without a data plan, the tracker cannot provide location updates.
Do I need a separate data plan for each tracker?
Yes. Every tracker has its own SIM card and therefore needs a separate data plan.
Yes. Every tracker has its own SIM card and therefore needs a separate data plan.
What if the tracker breaks down while I still have an active data plan?
Contact customer service. If the defect is covered by warranty, we will repair or replace your tracker free of charge. We will transfer your data plan to your new tracker free of charge, so you can continue to use your data plan for the remainder of its term.
Contact customer service. If the defect is covered by warranty, we will repair or replace your tracker free of charge. We will transfer your data plan to your new tracker free of charge, so you can continue to use your data plan for the remainder of its term.
What does the data plan cost?
You can find the current prices and options on our Data Plan page. Here you can see exactly which data plan suits you best.
You can find the current prices and options on our Data Plan page. Here you can see exactly which data plan suits you best.
Is the data plan automatically renewed?
1-year, 2-year, and 5-year data plans: no, these expire automatically and are not tacitly renewed (prepaid).
Monthly: automatically renewed, but can be canceled at any time with a notice period of 1 month.
1-year, 2-year, and 5-year data plans: no, these expire automatically and are not tacitly renewed (prepaid).
Monthly: automatically renewed, but can be canceled at any time with a notice period of 1 month.
When does my data plan start?
Your data plan starts as soon as the tracker has been delivered to your home or when you have picked it up at your chosen collection point.
Your data plan starts as soon as the tracker has been delivered to your home or when you have picked it up at your chosen collection point.
Are there any additional or hidden costs?
No. You only pay for the tracker and the data plan. There are no additional or hidden costs.
No. You only pay for the tracker and the data plan. There are no additional or hidden costs.
Can I cancel my data plan at any time?
Yes. The monthly subscription can be cancelled at any time with a notice period of 1 month.
Prepaid data plans (1 year, 2 years or 5 years) expire automatically and do not need to be cancelled. You do have to renew it yourself. To do this, simply order a new data plan via the website.
Yes. The monthly subscription can be cancelled at any time with a notice period of 1 month.
Prepaid data plans (1 year, 2 years or 5 years) expire automatically and do not need to be cancelled. You do have to renew it yourself. To do this, simply order a new data plan via the website.
Is the subscription automatically renewed?
The monthly data plan will renew automatically.
The 1-year, 2-year, and 5-year data plans do not renew automatically and will expire at the end of their term.
The monthly data plan will renew automatically.
The 1-year, 2-year, and 5-year data plans do not renew automatically and will expire at the end of their term.
Welcome deal
Welcome deal
