Download the free app from the App Store or Google Play Store and scan the QR code on the back of your tracker. Everything will be paired in under a minute.
Step 4
Finished!
The tracker is immediately active, ready to track your buddy.
Swipe → and discover how our customers use PawFind.
Frequently Asked Questions
General
Tracking
App & Connectivity
Data Plan & Costs
Battery
Can I really get my pet back if it runs away?
Yes. PawFind uses GPS and mobile networks to accurately transmit your pet's location. In the app, you can see where your pet is and track them directly.
Yes. PawFind uses GPS and mobile networks to accurately transmit your pet's location. In the app, you can see where your pet is and track them directly.
What is the difference between PawFind and an AirTag?
An AirTag only works via other iPhones nearby. Without other iPhones nearby, you won't get a location update.
PawFind has its own GPS and built-in SIM card and works independently. This allows you to track your pet anywhere, even without other phones nearby.
An AirTag only works via other iPhones nearby. Without other iPhones nearby, you won't get a location update.
PawFind has its own GPS and built-in SIM card and works independently. This allows you to track your pet anywhere, even without other phones nearby.
How accurate is the tracker?
In most cases, PawFind has an accuracy of up to several meters. The exact accuracy depends on the environment and the range.
In most cases, PawFind has an accuracy of up to several meters. The exact accuracy depends on the environment and the range.
How often is the location updated?
You can set how often the location is updated. This ranges from a few seconds (live tracking) to longer intervals to save battery life.
You can set how often the location is updated. This ranges from a few seconds (live tracking) to longer intervals to save battery life.
What happens if my tracker is out of range?
If there is temporarily no coverage, the tracker cannot transmit a new location. As soon as a connection is re-established, the location will automatically update. The last known location always remains visible in the app.
If there is temporarily no coverage, the tracker cannot transmit a new location. As soon as a connection is re-established, the location will automatically update. The last known location always remains visible in the app.
Does the tracker also work indoors?
Our GPS trackers are intended for outdoor use. They may have difficulty transmitting a GPS signal indoors and will therefore enter battery-saving mode more quickly within concrete walls.
Our GPS trackers are intended for outdoor use. They may have difficulty transmitting a GPS signal indoors and will therefore enter battery-saving mode more quickly within concrete walls.
Do I always have a connection?
In most cases, yes. PawFind uses the mobile network, so you will have a connection in areas with mobile coverage.
In some situations, the connection may temporarily drop, for example:
indoors
in remote areas without mobile coverage
when the battery is empty
when the tracker does not detect movement and goes into sleep mode. As soon as the tracker moves again or has a connection, the location will be updated automatically.
In most cases, yes. PawFind uses the mobile network, so you will have a connection in areas with mobile coverage.
In some situations, the connection may temporarily drop, for example:
indoors
in remote areas without mobile coverage
when the battery is empty
when the tracker does not detect movement and goes into sleep mode. As soon as the tracker moves again or has a connection, the location will be updated automatically.
Do I need to download an app to use PawFind?
Yes. You use the app to track your pet and manage all features. The app can be downloaded for free from the App Store or Google Play Store
Yes. You use the app to track your pet and manage all features. The app can be downloaded for free from the App Store or Google Play Store
Can I get notifications if my pet runs away?
PawFind is designed to help you find your pet if it runs away, not to send continuous automatic notifications without you actively looking. While you can set up a safe zone, these types of notifications are practically dependent on GPS, range, and battery usage. This means notifications can be delayed or work less accurately than expected. For the most reliable way to track your pet, use live tracking in the app. This will show you exactly where your pet is.
PawFind is designed to help you find your pet if it runs away, not to send continuous automatic notifications without you actively looking. While you can set up a safe zone, these types of notifications are practically dependent on GPS, range, and battery usage. This means notifications can be delayed or work less accurately than expected. For the most reliable way to track your pet, use live tracking in the app. This will show you exactly where your pet is.
Why do I need a subscription?
The PawFind tracker has a built-in SIM card that sends your pet's location to the app via the mobile network.
The data plan covers this connection, allowing you to track your pet anytime, anywhere. Without a data plan, the tracker cannot transmit location data.
The PawFind tracker has a built-in SIM card that sends your pet's location to the app via the mobile network.
The data plan covers this connection, allowing you to track your pet anytime, anywhere. Without a data plan, the tracker cannot transmit location data.
What does the data plan cost?
You can find the current prices and options on our data plan page. Here, you can see exactly which subscription best suits your needs.
You can find the current prices and options on our data plan page. Here, you can see exactly which subscription best suits your needs.
Does the tracker work without a data plan?
No. You need an active data plan to use the tracker. Without a data plan, the tracker cannot transmit location data.
No. You need an active data plan to use the tracker. Without a data plan, the tracker cannot transmit location data.
How long does the battery last?
Battery life depends on the model, settings, and usage:
PawFind Mini: 2 to 7 days
PawFind Max: 4 to 14 days
This primarily depends on how often the location is updated.
Tips to save battery:
Set up your Wi-Fi zone via the app: the tracker automatically switches to power-saving mode when it's at home
Use a lower update frequency (e.g., every 60 seconds)
Only use live tracking when necessary
Battery life depends on the model, settings, and usage:
PawFind Mini: 2 to 7 days
PawFind Max: 4 to 14 days
This primarily depends on how often the location is updated.
Tips to save battery:
Set up your Wi-Fi zone via the app: the tracker automatically switches to power-saving mode when it's at home
Use a lower update frequency (e.g., every 60 seconds)